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T O P I C R E V I E W
Tracey.87
Posted - 24 April 2012 : 10:05:21 my circumstances have changed iv sent documents to or who said my case has been transferd to canterbury, its been 4 wks still they have not amended ipa, iv emailed and phoned my payment is due 28th april iv changed the direct debit to 75 it was 88 if i dont do this i will be £13 worse of as rent gone up. the way i see it is at least im still paying . its not my fault they cant get there act together. will they ask for a court order as the change hasnt been agreed yet because i changed the standing order, they have had the document for 6 wks now. i have emailed and phoned twice
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xmas baby
Posted - 24 April 2012 : 10:41:17 Hi there,
When my circumstances changed I phoned moonbeever in the first instance and explained and they were really helpful. They said that the change agreed would take place immediately even if RTLU had not yet dealt with the request. A few weeks later I received a letter from moonbeever to say my request for a reduction had been approved. As long as you have spoken to someone either at moonbeever or RTLU, I would go ahead with the DD change. I'm sure it will be okay. In my own experience moonbeever were really helpful and understanding and even though my original IPA was £240, by the last 6 months of my IPA it was eventually reduced to nil.
