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| Robin55 |
Posted - 24 April 2009 : 18:29:38
Since going bankrupt at the beginning of February I have had continuous phonecalls at work from my creditors. It is becomming a really serious problem now and extremely embarrassing. Today MBNA called my office 4 times, speaking to 4 different people. On the second phonecall they were informed that I cannot take personal calls at work and the chap became quite aggressive and refused to give up so my colleague had to hang up, he then called back and raised his voice at another person saying he can call every 2 days as often as he likes and he will continue to do so... on his 4th call he was put through to my director who was extremely angry about the disruption and threatened to take it further if he continued harrassing.. the chap shouted down the phone and said this wont be the end of it... I am absolutely mortified that this has happened at my work. My boss managed to get his name and number. Does anybody know where I stand in this situation? |
| 4 L A T E S T R E P L I E S (Newest First) |
| Robin55 |
Posted - 25 April 2009 : 15:34:18
Thankyou for the helpful replies. The letter is absolutely fantastic, I am actually looking forward to sending it ! :o)
RB |
| chester2005 |
Posted - 24 April 2009 : 23:40:45
MBNA staff can be abissmal!!!!! i have had words with them along similar lines on more than one occasion.
One option is refuse to answer the security questions or deliberately get them wrong!!!
They have to hang up then.
Dave
Don't worry or know that worrying is as effective as trying to solve an algebra equation by chewing bubble gum.(Baz Lurman)
Life's too short!!! |
| Reviva UK |
Posted - 24 April 2009 : 23:09:34
Hi Robin
sorry to hear you have had such a bad day.
MBNA are one of the more aggressive creditors when it comes to ways to embarrase people.
This practice is illegal and I am sure ( or at least I hope I am sure) that the senior management of the company have absolutely no idea that this practice goes on.
I would suggest that of someone calls again preface the call with
" for security and legal reasons I am advising you that the call is being recorded".
I suspect you won't get quite the same smart arse on the phone next time.
Paul Johns
Assisted Bankruptcy Specialists
Reviva UK
http://www.revivauk.com
Real People ..... Real Debt Solutions
www.revivauk.com |
| paulsc |
Posted - 24 April 2009 : 18:38:06
I found this on another site
Your Street
Town
City
Postcode
DATE HERE
Company Name
Road
Town
City / County
Postcode
Dear Sirs
Harassment by telephone
Account Number: XXXXXXX
I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.
I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)
I now require all further correspondence from your company to be made in writing only.
I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.
If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.
Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)
Yours faithfully,
[NAME HERE]
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